Jonathan’s story …
Having worked with a few IT companies, I had seen some room for improvements in the IT services industry.
For example, I know that customers want to be kept informed when issues are being resolved; they want the service provider to be more forward thinking and be more proactive. In short, I could see customers expecting much more value from the Managed IT Services Providers I was working with.
These observations motivated me to build my own IT service team, delivering legendary service, unparalleled in the industry … and so Turbo IT Solutions, a Vancouver managed it services company, was founded in 2015.
I’m always determined to get the fundamentals right before exploring advanced project work with my small business customers. For example, how many small businesses have an IT policy in place? What about a Password Policy? Is company data backed up with best practice?
I work in true partnership with my clients to ensure their IT becomes an enabler, rather than a hindrance.
Outside of IT, I am an avid golfer. Although my swings are an ongoing project … I’m aiming to be scoring rounds of 70 by the summer of 2023 – wish me luckI
A commitment to legendary customer service
Being legendary means that our service quality as a whole is unreplicable as it requires so much commitment.
We act as a single point of contact when it comes to IT. For questions that we don’t have answers for, we promise to get back to customers. We treat customers’ questions as projects.
We pride ourselves on:
• Clear communication
• Caring mentality
• Friendly user experience
• Being proactive
• Open minded
When you interact with us in any capacity we promise to deliver what you need quickly, effectively and enjoyably. We love helping our clients and we will ensure your team and business have everything they need to win!
"We are passionate about turbocharging
small business, through the power of IT"
- Jonathan Yue, founder
Whether you’re a start-up, joint-venture or a family-owned operation, we believe that small business is the lifeblood of the Canadian economy. In fact, we are so committed to this principle that we define success at Turbo IT by our ability to “help each small business seamlessly deliver on their brand promise.”
We know that when your IT needs are covered you are free to focus on what matters most; growing your business and taking care of your people.
We are convinced that small businesses in Vancouver deserve better IT solutions and we’re ready to provide it. Our definition of a small business is 5 – 50 tech users per location. For those of you in the process of scaling your business, don’t worry, if you work with us we promise to scale with your needs.
To become the Go-To Managed IT services firm for Vancouver small businesses by 2025.
These are the guiding principles for how we work with our clients, every day.
We believe strong relationships lead to better business outcomes.
We promise what we will deliver; we deliver what we promised.
We believe the ultimate goal of IT services is to ensure every client has precisely what they need to be successful.
We believe that when managed proactively, IT services will enhance the team and client experience, increase business efficiency, and improve profitability.