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Is the VoIP Phone in Your Office Reliable?

Reliability is key to businesses. We don’t like interruptions. We rarely experience power outage in office except extreme weather condition; the telephone on the desk usually rings, and we don’t expect phone calls cut out. What about VoIP phones?

While still evolving, VoIP phones have dominated the telephone market. with proper design and implementation, they are best option now.

VoIP technologies rely a lot on network performance. Nowadays network bandwidths are sufficient on the Internet backbone, wideband Last Mile connections, such as DSL, cable and Fibre Optics are getting faster and more reliable, in general network infrastructure is good for VoIP applications. QoS technology is widely supported on routers, which services audio traffic with priority, thus contributes greatly to the call quality.

There are some precautions to help preventing issues, though.

If your staffs have been complaining about slow Internet surfing, the Internet bandwidths should be increased before VoIP phones are deployed. We can do the maths and help you find the right number. Better yet, we advise customers to install 2nd Internet connection just for phones, this guarantees sufficient bandwidths for the phones.

What if power outage does occur? conventional analogue phones can draw power from telephone line, VoIP phones do need power in the office. We suggest the phones to be powered centrally by PoE (Power over Ethernet) switches, which is then backed up by UPS (Uninterruptible power supply) unit. Bottom line is that we can set up call forwarding for your business phone numbers, your inbound calls will be forwarded to alternate destination, such as a cell phone.

Now Let’s look at the back end. Cloud based VoIP systems, such as ours, have sophisticated redundancy setup, if a server fails, other servers take over automatically, services are not interrupted to users. Due to diversified configurations, the cloud based phone system is more resilient than conventional PBX.