Are you currently managing your company’s IT yourself or feeling dissatisfied with your existing IT provider? If so, you’re likely searching for a more reliable Managed Services Provider (MSP) — and one of your biggest questions is likely: How does managed IT services pricing work?
This guide doesn’t cover every single IT service out there, but it will give you a solid overview of managed IT services pricing — specifically tailored to small businesses in Canada.
Let’s simplify the scenario and assume:
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Your business is located in Canada.
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Your team has fewer than 50 IT users.
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You have no in-house IT technician and fully rely on an MSP like Turbo IT Solutions.
Key Factors That Influence Managed IT Services Pricing
1. User Count
How many users need IT support? Most MSPs charge based on the number of users, but this varies by company.
2. Device Count
Does every user have a dedicated device? Shared computers, smartphones, and tablets all factor into the pricing of managed IT services.
3. Network Locations
Do you operate from multiple offices? Each IT-enabled location may affect the service pricing.
4. Servers
Are you using on-site servers or cloud solutions? On-premise servers typically increase costs due to their maintenance needs.
Core Managed IT Services (Typically Included)
Monitoring
Continuous monitoring of networks, servers, and devices is usually included in baseline pricing.
Remote Support
Most issues are resolved remotely. Some MSPs limit the number of monthly tickets; others, like Turbo IT Solutions, may offer unlimited remote support in select packages.
On-site Support
Some IT problems require physical visits. Check whether this is bundled or billed separately.
After-Hours Support
Available 24/7? Some businesses need this. Others prefer to save costs by excluding it.
Licensing & Software Management
Efficient MSPs manage software licenses for clients to ensure compliance and cost efficiency.
Backup Solutions
This includes email backups, cloud storage, endpoint device backups, and regular testing. It’s a vital part of any managed service offering.
Cybersecurity
From antivirus and MFA to endpoint protection and cybersecurity training, offerings vary widely. While most MSPs provide basic security, Turbo IT Solutions goes further by partnering with a professional Managed Security Services Provider (MSSP) for advanced protection.
Documentation
A well-documented IT infrastructure is essential for security and troubleshooting. Turbo IT Solutions uses Hudu, a professional documentation platform, to keep everything organized and secure.
Premium Managed IT Services
IT Budgeting
Some MSPs assist with forecasting and budgeting your IT expenses.
Business Process Integration
This includes business continuity planning and aligning IT solutions with your operational needs.
Optional Add-ons
VoIP Services
VoIP is part of IT. If not managed by your MSP, you may face service disruptions. Turbo IT Solutions quickly restored services during a major VoIP cyberattack in 2021 — a testament to our preparedness and resilience.
Project Work
New device setups, upgrades, or infrastructure improvements are usually out of scope from standard packages and priced separately.
Service Level Agreements (SLAs)
SLAs determine how fast your MSP responds and resolves issues — a key part of managed IT services pricing.
What Does Managed IT Services Pricing Look Like?
Ultimately, your managed IT services pricing depends on the complexity of your IT environment and the service features you choose. At Turbo IT Solutions, we offer flexible packages tailored to the unique needs of small businesses.
For businesses in Canada, pricing generally ranges from $100 to $250 per user per month, depending on the depth of services, cybersecurity features, and whether premium options are included.
Ready to Simplify Your IT? Let Turbo IT Solutions Help.
At Turbo IT Solutions, we don’t just manage your IT — we partner in your growth. Our transparent managed IT services pricing ensures you know exactly what you’re paying for, with no hidden fees. Whether you’re a startup or an established business, we tailor our services to scale with you — securely and efficiently.
Let’s discuss a custom plan for your business. Contact us today to request a quote or schedule a consultation.
